Support via Request Form
Still need help? Submit a Support Request!Response time – the guaranteed response time for your request is 3 business days, and normally 24 hours. Within this term you will be contacted by one of our support engineers with a reply or possibly with a request to clarify details.
|Complimentary Support||Enterprise Level Support||Per-Incident Support|
|Availability||9 hrs x 5 days||14 hrs x 5 days||14 hrs x 5 days|
|First Response Time||within 1 – 3 business days||4 business hours||2 business hours|
|Agreement Term||valid in perpetuity for the two most recent releases||valid for 1, 2 or 3 years||valid for 1 support case within 1 year|
|Editions Supported||All products||All products||All products|
|Best Way To Reach Us||Web||Web / Telephone*||Web / Telephone*|
|Support Program||Included in product price and Upgrade Assurance agreement|
*You’ll get support phone numbers directly after your purchase. We also can talk to you via Skype.
Complimentary Support offers you free technical support for your product (valid for the two most recent releases).
Support services can also be purchased on a per-incident basis.
Per-Incident Support service offers some of the same benefits as Extended Support, only for a single support issue.
Enterprise Level Support
Paragon Enterprise Level Support Services are included in most of our business products (as extended support service) and minimizes effort, saves your time and resources plus increases efficiency at the same time. Dedicated support engineers will be responsible for direct assistance and guidance through all support related issues. A Support Supervisor will track the progress of your inquiry and as needed engage all appropriate specialists, making sure that your requirements are being met in a timely manner.
As an additional service it is possible to purchase a 1, 2 or 3 year upgrade assurance. This entitles you to receive free product releases within the contracted period (term of purchase). By having the upgrade assurance you will protect yourselves from potential system incompatibility as you will be able to constantly apply for the latest software versions within the contracted period (term of purchase).
Support for Free Versions and Covermounts
Any questions about your free Paragon product? Please refer to our comprehensive Support Forum.
If you are facing an issue while using a free version of a Paragon product you might find answers to your questions in our self support section:
Update is a program release featuring minor software improvements. Updates for the current software version are provided for any registered customers free of charge.
Paragon Support Policy
There are two ways to get product update:
Upgrade is a major program release (new version) featuring principal software improvements and new functionality. Upgrades are provided for any registered customers free of charge within one month after product purchase (except Special Promotions).To purchase upgrade please log into MyParagon service and check Update/Upgrade section to know what upgrade options are available, or contact our sales through request form using request kind "Update/Upgrade".
Cross upgrade is the ideal way for any user currently owing one of Paragon’s products, to jump to another product. To purchase upgrade please log into MyParagon service and check Buy Upgrade section to know what upgrade options are available, or contact our sales through request form using request kind "Update/Upgrade".
Flexible licensing designed to meet your needs
Whether you are looking for products for your home or business, Paragon Software has you covered. Select the license model that best fits your requirements from the list below. If you have any questions or need a customized license, please contact us.
The single license is intended for a permanent installation of the software on one system and is unlimited usage. The user is not allowed to rent out or redistribute the software, as well as the gadgets documents, to another person in any way.
For the volume license the prices are calculated from two up to several hundreds of units. The volume license is intended for permanent installation on the number of systems, corresponding to the purchase and is unlimited usage. Further licenses can be purchased within one year with the same discounts.
The site license grants the right to use the software on one firm location. If there is an increase in the number of systems no additional costs for additional licenses will be incurred (no additional licenses must be purchased) during the license term. The project price will be calculated on request, depending on the existing systems of the firm location.
The enterprise license grants the right to use the software location-independently within an enterprise across all departments. If there is an increase in number of systems or enterprise locations, no additional costs for further licenses will be incurred (no additional licenses must be purchased) during the license term. The project price will be calculated on request, depending on the existing systems of the enterprise.
Our Educational License Program is intended to make Paragon’s quality system utilities more affordable to students, teachers, schools, colleges, and universities. Generally, we offer those customers discount on all products. Moreover, knowing the difficult financial situation of educational institutions worldwide, we have worked out several cost-effective options to license our system utilities, and we are ready to discuss special conditions according to the requirements and budget restrictions of every single institution. There are two options to purchase Paragon’s system utilities for educational purposes: Student’s and Teacher’s License and Campus License. To purchase Paragon Software products at the educational discount price, please contact us.
Technician Llicense – the easy way to maintain several computers
The Technician License is a valuable, cost-effective option for system administrators, technicians, and IT consultants who maintain multiple systems in small, mid-sized or large corporate environments. The Technician License must be used in attended mode only and entitles the licensed user to use the software during the license term on a pre-defined number of systems across a pre-defined number of locations*, provided the software is not installed or being used on more than one system at any given time. Once the software is installed or being used on one system, it may not be used on any other systems without purchasing additional licenses. Please contact our Sales Team with any sales/licensing questions.
*One location = one site consisting of one or more buildings co-located within the same campus or within a 5-mile radius
The Per Seat License Model is perfect for a Classroom or Internet Café. Users will be able to quickly deploy or recover a whole pack of identical computers to a standard configuration, for instance during break between two lessons. This licensing model is only available for Paragon Deployment Manager. Please see additional information here ››
Per Roll Out-Licenses
The Per Roll-Out License Model will suit at most System Builders, VARs and System Integrators to equip a group of bare metal computers with an operating system and carry out their post configuration. Only available for Paragon Deployment Manager. Please see additional information here ››