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Paragon Support Service


  • Complimentary support for full versions
  • Dedicated team of professionals
  • Award winning software
  • Knowledge Base, Documentation and Community Forums are at your service

Support via Request Form


Still need help? Submit a Support Request!Response time – the guaranteed response time for your request is 3 business days, and normally 24 hours. Within this term you will be contacted by one of our support engineers with a reply or possibly with a request to clarify details.

Use MyParagon account to:

Compare Services

Complimentary SupportEnterprise Level SupportPer-Incident Support
Availability9 hrs x 5 days14 hrs x 5 days14 hrs x 5 days
First Response Timewithin 1 – 3 business days4 business hours2 business hours
Agreement Termvalid in perpetuity for the two most recent releasesvalid for 1, 2 or 3 yearsvalid for 1 support case within 1 year
Editions SupportedAll productsAll productsAll products
Best Way To Reach UsWebWeb / Telephone*Web / Telephone*
Support ProgramIncluded in product price and Upgrade Assurance agreement

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*You’ll get support phone numbers directly after your purchase. We also can talk to you via Skype.

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Complimentary Support offers you free technical support for your product (valid for the two most recent releases).

Per-Incident Support

Support services can also be purchased on a per-incident basis.
Per-Incident Support service offers some of the same benefits as Extended Support, only for a single support issue.

Enterprise Level Support

Paragon Enterprise Level Support Services are included in most of our business products (as extended support service) and minimizes effort, saves your time and resources plus increases efficiency at the same time. Dedicated support engineers will be responsible for direct assistance and guidance through all support related issues. A Support Supervisor will track the progress of your inquiry and as needed engage all appropriate specialists, making sure that your requirements are being met in a timely manner.

Upgrade Assurance

As an additional service it is possible to purchase a 1, 2 or 3 year upgrade assurance. This entitles you to receive free product releases within the contracted period (term of purchase). By having the upgrade assurance you will protect yourselves from potential system incompatibility as you will be able to constantly apply for the latest software versions within the contracted period (term of purchase).

Support for Free Versions and Covermounts

Any questions about your free Paragon product? Please refer to our comprehensive Support Forum.
If you are facing an issue while using a free version of a Paragon product you might find answers to your questions in our self support section:

Product Update

Update is a program release featuring minor software improvements. Updates for the current software version are provided for any registered customers free of charge.

Paragon Support PolicyParagon Support Policy

There are two ways to get product update:

  1. Log into MyParagon service, find there Update/Upgrade section, and download components of the product
  2. Contact our Sales Team through request form using request kind “Delivery/Download” or “Update/Upgrade”, depending on your question.

Product Upgrade


Upgrade is a major program release (new version) featuring principal software improvements and new functionality. Upgrades are provided for any registered customers free of charge within one month after product purchase (except Special Promotions).To purchase upgrade please log into MyParagon service and check Update/Upgrade section to know what upgrade options are available, or contact our sales through request form using request kind "Update/Upgrade".

Cross Upgrade


Cross upgrade is the ideal way for any user currently owing one of Paragon’s products, to jump to another product. To purchase upgrade please log into MyParagon service and check Buy Upgrade section to know what upgrade options are available, or contact our sales through request form using request kind "Update/Upgrade".

Knowledge Base

Search our Knowledge Base for solutions to known issues.

Support Forums

Share information and experiences with other users of Paragon products by registering to the Support Forums today. Old Support Forums are still a perfect database of useful information.

TeamViewer Sessions

We use TeamViewer 12 for easy workflow with our customers. Please download the newest version here and install it.

Flexible licensing designed to meet your needs

Whether you are looking for products for your home or business, Paragon Software has you covered. Select the license model that best fits your requirements from the list below. If you have any questions or need a customized license, please contact us.

License types

Single License

The single license is intended for a permanent installation of the software on one system and is unlimited usage. The user is not allowed to rent out or redistribute the software, as well as the gadgets documents, to another person in any way.

Volume License

For the volume license the prices are calculated from two up to several hundreds of units. The volume license is intended for permanent installation on the number of systems, corresponding to the purchase and is unlimited usage. Further licenses can be purchased within one year with the same discounts.

Site License

The site license grants the right to use the software on one firm location. If there is an increase in the number of systems no additional costs for additional licenses will be incurred (no additional licenses must be purchased) during the license term. The project price will be calculated on request, depending on the existing systems of the firm location.

Enterprise License

The enterprise license grants the right to use the software location-independently within an enterprise across all departments. If there is an increase in number of systems or enterprise locations, no additional costs for further licenses will be incurred (no additional licenses must be purchased) during the license term. The project price will be calculated on request, depending on the existing systems of the enterprise.

Educational License

Our Educational License Program is intended to make Paragon’s quality system utilities more affordable to students, teachers, schools, colleges, and universities. Generally, we offer those customers discount on all products. Moreover, knowing the difficult financial situation of educational institutions worldwide, we have worked out several cost-effective options to license our system utilities, and we are ready to discuss special conditions according to the requirements and budget restrictions of every single institution. There are two options to purchase Paragon’s system utilities for educational purposes: Student’s and Teacher’s License and Campus License. To purchase Paragon Software products at the educational discount price, please contact us.

Technician Llicense – the easy way to maintain several computers

The Technician License is a valuable, cost-effective option for system administrators, technicians, and IT consultants who maintain multiple systems in small, mid-sized or large corporate environments. The Technician License must be used in attended mode only and entitles the licensed user to use the software during the license term on a pre-defined number of systems across a pre-defined number of locations*, provided the software is not installed or being used on more than one system at any given time. Once the software is installed or being used on one system, it may not be used on any other systems without purchasing additional licenses. Please contact our Sales Team with any sales/licensing questions.

*One location = one site consisting of one or more buildings co-located within the same campus or within a 5-mile radius

Per Seat-Licenses

The Per Seat License Model is perfect for a Classroom or Internet Café. Users will be able to quickly deploy or recover a whole pack of identical computers to a standard configuration, for instance during break between two lessons. This licensing model is only available for Paragon Deployment Manager. Please see additional information here ››

Per Roll Out-Licenses

The Per Roll-Out License Model will suit at most System Builders, VARs and System Integrators to equip a group of bare metal computers with an operating system and carry out their post configuration. Only available for Paragon Deployment Manager. Please see additional information here ››