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Privacy Statement

SECURITY POLICY

When ordering online from Paragon Technologie GmbH, we guarantee the information you submit will be securely protected. All information including your name, Facebook ID, address, phone number and credit card number is kept safe with government-licensed SSL encryption technology. This state of the art software encrypts transactions through a secure server for absolute safety. Your personal information cannot be read as it travels through the secure ordering system. To make this process even safer, we do not store credit card information in our computer. These safeguards are also applied to every fax or mail order.

PRIVACY POLICY

Paragon Technologie GmbH guarantees confidentiality for all provided information, as well as any exchanges that take place between our company and customers. We are committed to protecting your privacy, and will only use the information we collect about you lawfully, in accordance with German and European Data Protection Laws. We collect information about you for two reasons: first, to process your order, and second, to provide you with the best possible service. We will not email you in the future without your consent. The type of information we will collect about you after submitting the order form includes: Your name, address, Facebook ID, phone number and email address. You can check the information stored about you by entering Paragon’s Customer Service System, using your password and login. If you find any inaccuracies, you will able to correct them promptly. We never pass customer details on to other companies or organizations for any purpose.

RETURN POLICY

Our customers’ IT environments are not identical all the time. This is why issues sometimes occur. If you face any technical issues with purchased software, please feel free to contact our support team. Our IT-experts will try to help and solve all issues. However, if you’re dissatisfied with the purchased software product in any way. Paragon Software Group offers a 30-day money-back guarantee for orders placed on our website. This guarantee begins on the day you place your order in our online store. You can cancel an order free of charge by contacting our customer service. Please provide the order reference number, and we will deactivate the purchased license, refund the paid amount and send a confirmation by email that your order has been cancelled. If you wish to return or cancel your order, we welcome your comments so we can improve our products and services for all customers.

PRIVACY POLICY FOR APPS

Paragon Technologie GmbH develops apps for Android, macOS, Windows and other popular platforms. We integrate Google analytics service to our Android apps because we want our app user experience to be easy and seamless. These analytical services include, but are not limited to, Google Analytics SDK, Firebase SDK and Fabric, depending on the platform.
Using these frameworks in our apps helps track purchases/refunds, conversion rates, and online sources where our customers come from, without collecting any information that personally identifies users, such as name, email address, IP address, phone number or other personal information that could be used to contact users or identifies who they are.
To provide users with a free trial period to evaluate each file system support, the Microsoft exFAT/NTFS for Android app collects Google IDs to bind the trial license to it. This data is securely transferred to our protected server and is stored encrypted without any access from third parties. This is required to provide trial access. We do not share this information with any third parties.
If you don’t want these analytical services tracking your behavior while using Paragon Software product, you can disable this option in the product settings.

COOKIES

Your browser may save cookies while visiting our websites. Your use of our websites means that you agree to the following policies.
This is how we use cookies:
A cookie is a short text snippet which is sent to your browser by a website you have visited. It saves information such as your last visit, preferred language and other settings. This will help you find your way around our website more quickly and use it more effectively on future visits. Cookies play an important role — surfing the net would be frustrating without them. Cookies can also be used to analyze website use on our pages. This helps optimize our website and deliver relevant content in a target-oriented manner.
This is how we don’t use cookies:
We do not use cookies on our websites to collect personal or personally identifiable data.
Cookie management:
You can specify how cookies are to be processed by defining your cookie presets. The following steps might be different depending on the web browser version; please check instructions for your specific web browser.


Google Chrome

  • Click on the “Chrome” menu in the toolbar of your browser.
  • Choose your settings.
  • Click on “Show extended settings.”
  • Click “Content settings” in the “Data protection” section.
  • Select one of the cookie settings in the “Cookies” section:
    • Delete local data after closing the browser
    • Block local data saving for all websites
    • Allow local data saving
    • Keep local data and website data until browser is closed as standard
    • Exceptions for cookies and website data


Mozilla Firefox

  • Open Firefox and click on the Firefox menu in the toolbar of your browser.
  • Choose the privacy settings and activate “Use custom settings for history” in the history drop down menu.
  • Now you can control the cookie behavior of your browser with the following settings:
    Check/uncheck “Accept cookies from sites” and then refine these settings in the “Accept third-party cookies” and the “Keep until:” drop down menu.


Microsoft Internet Explorer

  • Click on “Extras” and select “Internet options.”
  • Click on the “Data protection” tab.
  • Under “Settings,” move the slider upwards in order to block all cookies, or downward in order to accept all cookies.
  • Click “OK.”


Apple Safari

  • Choose Safari and Settings.
  • Click on data protection.
  • Go to the “Block cookies” and specify whether and when Safari should accept cookies from websites.
    You can find explanations of the options by clicking “Help” (question mark).

 

(Note: Click “Details” to see which websites save cookies on your computer.)

If you set Safari to block cookies, you may have to temporarily accept cookies to open certain webpages. Repeat the above-mentioned steps and click on “Never.” Once finished, block cookies from the page again and remove them.

GOOGLE ANALYTICS ON THE WEB

This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses “Cookies,” text files stored on your computer which enable analysis of website usage. The information about your usage of this website collected by cookies are generally transmitted to and stored on a Google server based in the USA. However, if you activate the IP anonymization tool on this website, your IP address will be abbreviated beforehand within member states of the European Union or other states party to the Treaty on the European Economic Area. Your full IP address will only be transmitted to a Google server in the USA and abbreviated there in exceptional cases. Google will only use this information on behalf of the operator of this website to analyze your use of this website, to compile reports on website activity, and provide other services for the website operator associated with website and internet use. The IP address which Google Analytics collects from your browser will not be merged together with other data from Google. You can prevent cookies from being saved by setting your browser software accordingly; however, we would like to inform you that by doing so, you may not have access to all functions of this website. Furthermore, you can prevent the data generated by these cookies (including your IP address) and related to your use of the website from being recorded and transmitted to Google and prevent Google from processing this data by downloading and installing the browser plug-in available from the following link.